Shipping & Returns
All orders are processed weekly Monday through Friday, excluding major U.S. holidays. Kindly allow for two (2) business days for your order to be shipped from our warehouse. When estimating the arrival date of your order, please consider the processing time as well as the shipping time depending on which shipping rate you’ve chosen in your order.
Our warehouse does not ship on Thanksgiving, Christmas, the day after Christmas, or New Year’s Day. For all orders placed around these major U.S. holidays, please add an additional two (2) business days processing time.
Premium shipping orders (i.e. orders with either 2-day or overnight shipping methods selected) placed before 2:00PM EST / 11:00AM PST will be processed the same day. Premium shipping orders placed after 2:00PM EST / 11:00 AM EST will be processed the following day.
If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have any questions about your order, please e-mail us at email@example.com and we’ll be more than happy to assist you.
Please note that we do not ship to P.O. Boxes.
Currently, our website only accommodates shipments within the continental U.S. Furthermore, we do not accept international credit cards as payment at this time.
Items purchased from SOTAH are eligible for a return or exchange within 14 calendar days from the date you receive them.
To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. The return must include all original packaging and must including the Packing Slip included with the product(s). Only products purchased directly from SOTAH are eligible.
To return your product:
- Fill out the return portion on your packing slip.
- Mail the package to:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and in most cases, a credit will be automatically applied to your credit card or original method of payment. You will be credited for the cost of the item(s) and applicable taxes, less the pre-paid return fee. Shipping and handling costs are not refundable.
Please allow up to two weeks for the processing time of returns. Please allow up to two billing cycles for the credit to appear on your credit card statement. If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company. It may take some time before your refund is officially posted.
- Contact your bank. There is usually a processing period before your refund is officially posted.
If you’ve done all of the above and still have not received your refund, please contact us at firstname.lastname@example.org.
In case of damaged items, see below under Exchanges.
If you have questions regarding your return, please contact us via email.
We only replace items if they are defective or damaged. If you need to exchange such items for the same item:
- Contact email@example.com to notify us with your order number
- Mail the package to:
Note: if you are shipping back items over $75 in value, consider using a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your item and are not responsible for items that are not received.
OUT OF STOCK MERCHANDISE
If an item you have selected is temporarily out of stock at the time of your order, we will notify you immediately and advise you of when you can expect your order to be shipped. We cannot accept back order on any products at this time.
If you order contains both in-stock and back ordered items, the in-stock items will still ship, and you will only pay for those items. Your credit card will be charged upon shipment of your products.
Credit card information entered at sotahhair.com is secure. All orders placed on sotahhair.com are processed through Stripe and are encrypted, thereby protecting any credit card information that is submitted at the time of the order. SOTAH accepts American Express, MasterCard, VISA & Discover.
All orders shipped from SOTAH will be subject to sales tax, applicable in accordance with the tax code of the state and city to which the order will be shipped.
Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation email and packing slip.
Currently, SOTAH does not support sending to multiple addresses. Please place the items in your shopping bag that you wish to be sent to one location. Note that if you would like to send products to multiple locations, multiple orders must be placed based on the number of locations you’d like the products sent to.